Frequently Asked Questions (FAQ)
1. What exactly am I purchasing?
You are purchasing a digital supplier file (PDF).
This file contains the supplier’s website link, product details, and instructions on how to order the physical items directly from the vendor.
2. Do you ship physical products?
No — we do not ship physical items.
All products on our website are digital downloads only.
3. Why is my order marked as “delivered” instantly?
“Delivered” simply means your digital file was successfully emailed to you or made available for download.
Nothing physical is being shipped.
4. Are the products from the suppliers real or fake?
The suppliers we provide are the same vendors used by many resellers.
You order the physical products directly from the supplier, who is fully responsible for authenticity, quality, and shipping.
5. Do I have to pay twice to get the physical product(s)?
Yes — but not for the same thing.
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Payment to us: Gives you access to the supplier file (information).
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Payment to the supplier: For the actual physical items you choose to purchase.
6. How long does delivery take?
Delivery times depend on the supplier you order from, not us.
Most suppliers ship within 14–21 days, but the exact time is shown on their website.
7. I didn’t receive my email or PDF — what should I do?
Check your spam/junk folder.
If it’s not there, contact us and we will resend your files immediately.
8. Can I get a refund?
Digital products are non‑refundable once delivered, as stated in our store policies.
However, if there was a technical issue (e.g., file not received, file corrupted), we will resend the digital file to you.
9. Why do the prices seem cheap?
You are not buying the physical product — you’re buying the supplier access.
This allows you to purchase items directly from the vendor at their prices.
